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Ask away. We're here to help.

When you care about the foods you put into your body, you’re bound to have some questions. We’ve included answers to things people often ask. Can’t find what you’re looking for? Feel free to contact us.

 

Packaging:

Q:  Without a pull tab, how will I know if my product has been tampered with?

A:  The sealed tamper-evident ring is securely attached to the cap to ensure the product has not been opened.  As you twist open, a slight clicking sound occurs when the tamper-evident ring separates from the cap.

 

Q:  How does the one-step easy open cap work?

A:  Simply unscrew the cap and pour. When you twist the cap one full turn, a cutting mechanism is activated (by prongs under the cap) and this cuts through the inner freshness seal.

 

Q:  Are your cartons BPA free?

A:  Yes, all of our cartons are BPA free.

 

Q:  Can Pacific Foods cartons be recycled?

A:  Yes, our containers are recyclable for over 60% of US households. You can visit recyclecartons.com to see if this service is available in your area.

 

Q:  Are the cartons microwaveable?

A:  No. Please heat our products in a microwave safe container such as plastic or glass.

 

Q:  Do your products require refrigeration?

A:  No, they are shelf stable.  Recommended storage temperatures are between 32-80 degrees Fahrenheit. 

 

Q: How long is the product good once it has been opened?

A: Refrigerate and use within 7-10 days.

 

Q: How do I read the expiration date on packaging?

A: Day/Month/Year, for example if the product has best if use by date 23JUL18, the date is July 23, 2018. 

 

Q:  Are your products safe to consume if it is expired?

A:  Yes, due to product quality we do not recommend consuming a product six months after the best if used by date. 

 

 

Allergen

Q: What process do you use to avoid cross-contamination between products?

A:  We perform an extensive five step cleaning process of all equipment after each product is produced.  Top 8 allergen ingredients and finished products containing those ingredients are kept in an allotted space.

 

Q:  Does your facility contain peanuts?

A:  No. We are a peanut free facility.

 

 

Genetically Modified Organisms (GMO’s) and Monosodium Glutamate (MSG)

Q:  Do you use GMO’s in your products?

A:  No, we do not use any GMO’s in our products.

 

Q:  Do your products contain MSG?

A:  No. Pacific Foods does not add any MSG to our products, nor do we allow MSG to be added to any of the ingredients we use.

 

Q:  Are your products certified organic?

A:  Most of our products are either certified organic or made with organic ingredients. While only products that carry the USDA Certified Organic seal or that are verified by the Non-GMO Project are required to be free of GMO’s, even our products that fall outside of these categories are made with only non-GMO ingredients.

 

 

Soups

Q:  Do you offer any Light Sodium soups?

A:  Pacific Foods is excited to provide several light in sodium soups, please visit our soup category page for more information.

 

Q:  Why is there sugar in your soup?

A:  With many of our soups, primary ingredients such as milk, tomatoes or red peppers all contain naturally occurring sugar.  We try to keep added sugar to a minimum in our soups.  When cane sugar is present in the ingredient list, our intent is to use this ingredient to help balance the flavors of the soup.

 

 

Broths and Stocks

Q:  What is Bone Broth? 

A:  Bone broths, stocks, and broths are all closely related, but what is the definition?  Broths are made by simmering meat and or vegetables, herbs, and seasonings in water to produce a flavorful liquid.  Stock is similar, but rather than simmering meat, stock is made by simmering bones.  Bone broth is essentially stock.  The term “bone broth” became popular a few years ago thanks to wellness and paleo trends, probably because it sounded more interesting.  Bone broth/stock is often more nutrient dense than meat-based broths, usually containing more protein and other nutrients (depending on the ingredients used), and when made at home, bone broths and stocks can be thicker- especially when refrigerated.

 

Q:  Why drink Bone Broth?

A:  Many people have turned to bone broths recently due to it containing around 9g of protein per cup, with only about 40 calories.  Protein is the building block for the bones, muscles, skin, and blood, and your body uses protein to build and repair tissue, make enzymes, hormones, and other body chemicals.  Protein can also help keep you fuller longer.

 

 

Non-Dairy Beverages 

Q:  Why do I see separation after shaking some of the non-dairy beverages, is that normal?

A:  Yes.  Natural separation can occur with our Organic Almond, Organic Coconut and Hemp Beverages. 

 

Q:  Are your non-dairy beverages vegan?

A:  Yes. All of our non-dairy beverages are vegan.


Q:  Why does the Organic Oat Beverage taste so sweet when there is no sugar ingredient listed?

A:  The sugar content in the Organic Oat Beverage is naturally occurring. When the oats are being processed, natural enzymes are added which break down the carbohydrates to create sugars. These sugars are not refined and are considered equivalent to a grain sweetener.

 

Q:  Is there a difference between evaporated cane juice and dried cane syrup?

A:  No.  Due to recent FDA guidance, the ingredient evaporated cane juice should be now labeled as dried cane syrup.

 

 

Meals, Sides and Dips

Q:  Are the Refried and Baked Beans gluten free?

A:  While the beans themselves are considered gluten free, we do not label this product as gluten free because suppliers sometimes harvest beans on fields previously used to grow wheat or next to a wheat field resulting in a slight chance of cross-contamination.   

 

Q:  How are your tomatoes processed?

A:  Our tomatoes are steam peeled then cooked at a high temperature for approximately 4 minutes, then dropped to 20 degrees Celsius for the remaining cook time. This process preserves the flavor, color, texture and nutritional integrity of the product.

 

Q:  Is the Organic Oatmeal gluten free?

A:  Our Organic Oatmeal is not considered a gluten free item due to the risk of cross contamination at the supplier level. 

 

 

Sauces and Purees

Q:  Can I use the Organic Pumpkin Puree in any of my recipes that require pumpkin?

A:  Yes, the Organic Pumpkin Puree is a 1:1 replacement for any recipe that requires pumpkin puree.



Orders and Shipping

Q:  What are your shipping charges?

A:  $10 for the first item in your cart, with all additional items $5 each.


Q:  How soon will I receive my order?

A:  Your order will be processed and shipped within 2-3 business days from Oregon where we make all our foods.   Please allow an additional 2-5 days delivery time to receive your order.


Q:  How can I track my order?

A:  When your order has shipped, we'll send you a shipment confirmation email that includes the tracking information for your order.  Please allow up to 3 business days to receive this email.  If you have an account, you can also log-in to check your order status.


Q:  Did you receive my order?

A:  After you place your order, you should have received an order confirmation via email within just a few minutes.  If you don't receive this message, please check your spam/junk folder.  Within 2-3 business days, we'll send a second email when your order has shipped, which will include the tracking information.   If you haven't received this within a week, please contact us at ordersupport@pacificfoods.com and we'll follow up with you.


Q:  Can you ship my order faster?

A:  At this time, we currently only offer FedEx ground shipping service.


Q:  Can I cancel or change the order I just placed?

A:  Please email us right away at ordersupport@pacificfoods.com, and we'll try to change your order.  If it's already been packed or shipped, we unfortunately cannot make changes.


Q:  What type of packing materials do you use in your shipments?

A:  We care deeply about our environment and use recyclable cartons.  Your order may also include biodegradable packing peanuts that can be recycled.


Q:  Where do you ship?

A:  We only ship online orders with billing and shipping addresses within the continental United States at this time.


Q:  Do you ship to PO Boxes?

A:  We are not able to ship to APO/FPO or PO Boxes.


Q:  I'd like to change the delivery address or have my order arrive later.

A:  Please email us right away at ordersupport@pacificfoods.com, and we'll try to change your order.  If it has already been packed or shipped, we unfortunately cannot make changes.


Q:  What forms of payment do you accept? 

A:  We accept VISA, MasterCard, American Express, and PayPal.



Other

Q:  Do you have any coupons?

A:  From time to time, we offer coupons on some of our new products, as well as some of your old favorites. We don't have any offers at the moment, but check back soon!


Q:  I forgot to use my coupon code! Can you add it to my order? 

A:  Unfortunately after your order has been placed, a coupon cannot be added.  Please save your coupon code for your next order!


Q:  What hours are you available?

A:  Our Pacific Foods team is available for questions 7 days a week at ordersupport@pacificfoods.com .  Please expect a response within 24 hours.  We are closed on major US holidays.


Q:  I have a great recipe that includes your product(s) that I'd like to share.

A:  Wonderful! Please feel free to email us or share on one of our social sites.



Return Policy

Q:  My product was damaged in transit? Can I get a replacement or refund?

A:  Please snap a picture of the damaged product and the box it was shipped in, and email it to us along with your order number to ordersupport@pacificfoods.com.  We will respond within 24 hours to review a replacement or merchandise credit.


Q:  I think there is a quality issue with my product.  Who can help? 

A:  Please contact us at ordersupport@pacificfoods.com, along with your order number, and we'll follow up with you within 1 business day.


Q:  The flavor of this product wasn't a favorite in my house.  Can I get a refund or return it?

A:  Thank you for trying something new.  While we don't offer refunds, we'd be happy to suggest alternatives that you may like better for your next order.  Please email us at ordersupport@pacificfoods.com with your order number and concern.  We'd love to hear your feedback.


Q:  I received the wrong item in my order. 

A:  We're so sorry about that! Please contact ordersupport@pacificfoods.com and include the issue and your order number, and we'll work to resolve the issue.


Q:  Can I return an order if I changed my mind or bought too many? 

A:  We are unable to accept returns of food products, even if unopened.  Please send us an email at ordersupport@pacificfoods.com with your order details to find out about coupons for a future order.



Website Issues

Q:  I'm having trouble placing my order online.

A:  Please contact ordersupport@pacificfoods.com and we'll do our best to help.


Q:  I forgot my username and/or my password.  

A:  That's easy to do.  Please contact ordersupport@pacificfoods.com so we can help.